Shipping FAQs

Are shipping fees included in Novotech’s pricing?

Shipping fees are NOT included in Novotech’s pricing – fees are based on the dollar amount of your order (see estimated shipping rates below). You also have the option to ship via your own courier account.

Can I ship with my own Courier Company?

Yes, simply check “Use own courier” from shipping options during the checkout process. 

Ship Complete vs Ship Partial - How do they compare? 

Ship Complete ensures all order items are shipped at once in their entirety. This is typically the most cost-effective option and timing will depend on item availability. 

Ship Partial ensures all in-stock order items are shipped at the earliest opportunity, and out-of-stock items awaiting inventory will be shipped at a later date(s). This option may be more costly given multiple shipments could result in additional shipping charges.

Do you ship internationally?

Yes, but for international shipments, you, the customer, need to provide your own courier account.  

Is there a restocking fee for refusals of shipments from Novotech?

Refusals of shipments sent from Novotech may be assessed a twenty five percent (25%) restocking fee plus the difference between current market cost and the cost of invoice date, in addition to all freight and insurance charges.

What are Extended Area and Remote Area Surcharges?

Extended Area Surcharge
Novotech’s UPS service provides delivery service in extended, as well as urban, areas. An additional charge may be applied for each shipment that is delivered in an extended area.

Remote Area Surcharge
This surcharge is applied for delivery to an area beyond UPS extended areas, which are less accessible for deliveries (domestic and international services).


Estimated Shipping Rates