If you plug in your device and you're not seeing any power indicator lights, follow the quick steps below.
If you plug in your device and you're not seeing any power indicator lights, follow the quick steps below.
Check the power supply in
another device to ensure there is functional power input going to
the device.
If the power supply works with another device, proceed to step
#2
Complete a factory reset on the device. Instruction for factory reset can be found on this quick start manual for the product.
If your device is Sierra Wireless, head here.
If your device is a Cradlepoint, head here.
If your device is a Digi, head
here.
If your device is a Inhand, head
here.
If your device is a Inseego,
head
here.
If your device is a Gemalto, head
here.
If your device is unresponsive, proceed to step #3.
Login to the device using your
web browser. If you are able to successfully login, proceed to step
#4
If you are unable to
login,
Thank you for following the troubleshooting steps. Please follow the steps below to talk to our support team.
Check your devices current software updates. If your account indicates, you need an update on firmware/software. Update your device per manufacturer recommendation and repeat step #1.
If you are unable update your device, or after updates it still doesn’t work, Email Customer Support here. *same email comment as above