Return Merchandise Authorization (RMA) Process


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If you are experiencing a problem with any product purchased from Novotech, we encourage you to discuss the situation with a member of our support team using our Live Chat feature. Alternatively, you can send an email to support@novotech.com. Our support team is trained to manage and troubleshoot a wide range of situations quickly and effectively.

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If for any reason our support team is unable to find a solution to your specific problem, you are required to complete the Return Merchandise Authorization (RMA) form below. Once your information has been submitted and as required, a member of our customer support team will contact you for next steps. 

Return Material Authorization (RMA) / Returns

Novotech shall accept returns only after a RMA number is issued by Novotech authorizing return of product. Prior to return of any products to Novotech, the Buyer shall obtain the Novotech RMA number by advising Novotech of: quantity, part number, original purchase order number, original shipment number, original invoice number, serial number and a detailed reason for product return. The Buyer shall promptly ship all products relating to the valid return to Novotech’s designated address freight prepaid by the Buyer. Such return shipments must be in original packaging and shall display appropriate reference to the Novotech RMA number on the exterior of all containers in which the returned product is shipped. Unauthorized returns or returns which fail to display appropriate reference may be subject to return to the Buyer, freight collect. Final approval by Novotech as to credit or replacement in the event of defective product returns may be held pending verification of all pertinent facts, inspection and/or testing by original manufacturers. Novotech shall not be liable for reimbursement to the Buyer of any non-refunded import duties applicable to returned products.

Returns for non-defective standard product can be subject to a minimum 25% re-stocking fee. Non-defective non-standard product cannot be returned. 

Here is the form you must complete should you need to submit an RMA. Kindly refer to our Purchase, Shipping and Return FAQs for answers to questions about the process.

Contact Information

Please enter numbers only (i.e. 18002688628).
Please enter numbers only (i.e. 18002688628)

Return Shipping Address

This is where we will ship your repaired product.

Product / Order Information

Please enter numbers only.
The shipment number can be found on the packing slip. No RMA will be accepted without a Shipment Number.
Tell us about your specific product concerns / issues.