Return Merchandise Authorization (RMA) Process


If you are experiencing a problem with any product purchased from Novotech, we encourage you to discuss the situation with a member of our support team using our Live Chat feature. Alternatively, you can send an email to Our support team is trained to manage and troubleshoot a wide range of situations quickly and effectively.


If for any reason our support team is unable to find a solution to your specific problem, you are required to complete the Return Merchandise Authorization (RMA) form below. Once your information has been submitted and as required, a member of our customer support team will contact you for next steps. 

Here is the form you must complete should you need to submit an RMA. Kindly refer to our Purchase, Shipping and Return FAQs for answers to questions about the process.

Contact Information

Please enter numbers only (i.e. 18002688628).
Please enter numbers only (i.e. 18002688628)

Return Shipping Address

This is where we will ship your repaired product.

Product / Order Information

Please enter numbers only.
The shipment number can be found on the packing slip. No RMA will be accepted without a Shipment Number.
Tell us about your specific product concerns / issues.