Technical Support

We're committed to you and
your customers' success

Step #1

Let's see if we can quickly help you with the most common problems with your equipment.

⬇ Choose the type of device. ⬇

Routers, Gateways and Modems

Visit our router and gateway troubleshooting section if the device is not powering on, or you are having issues connecting to a network.

Get Help with Routers

Signal Boosters

Visit our signal booster troubleshooting section if your device is not powering on, or you are not able to boost signal as much as you anticipated.

Get Help with Signal Boosters

Need More Info?

Novotech has a number of resources to help you self-serve and answer hardware and software issues with your product.

We have a frequently asked questions for:

  1. Shipping, receiving and payment
  2. Return Materials Authorization (RMA)
  3. Signal Boosters
  4. Other Novotech Technical Support Resources

Would you like to submit an RMA?

If your issue is still not resolved after visiting our FAQs, resource pages and online technical support guide, you will be directed to begin the RMA process.

Once you visit our RMA page, you may follow the instructions and submit the necessary information. You should receive a reply to your RMA request within two business days. However, the actual issuance of the RMA may take five business days.

Submit an RMA

Still Need Help? Email Us.

If you can't find the help you need on our website, email technical.support@novotech.com. Please be sure to include:

  • The model/device
  • A written description of the problem
  • Any error messages
  • Scripts, pictures or screenshots
  • Please include as much detail as is possible.
Email Novotech Technical Support
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