![](http://novotech.com/cdn/shop/files/Routers.png?v=1713898232&width=536)
Step #1
Follow the instructions in our step-by-step self-service troubleshooting tutorials which can be found here.
If you are still experiencing problems, we encourage you to discuss the situation with a member of our support team using our Live Chat feature. Alternatively, you can send an email to Technical.support@novotech.com. Our support team is trained to manage and troubleshoot a wide range of situations quickly and effectively.
![](http://novotech.com/cdn/shop/files/RMA_1.png?v=1714415671&width=536)
Step #2
If for any reason our support team is unable to find a solution to your specific problem, you are required to complete the Return Merchandise Authorization (RMA) form below. Once your information has been submitted and as required, a member of our customer support team will contact you for next steps.